Fulfillment Practice

Through its on-shore and off-shore production centers, Quatrro provides its clients with location choice for loan processing and back-office solutions to execute any or all phases of loan production, closing and servicing. Armed with business improvement methodologies such as Six Sigma, Lean & Kaizen, Quatrro provides ‘best in the class’ performance on client CTQ’s (Critical to Quality Measures). Quatrro’s team of mortgage professionals are recruited, trained and certified to support a variety of loan services, from underwriting to quality control and timely document preparation.

Processing | Underwriting | Closing | Funding | Shipping | Quality Control | Accounting

We have expertise across the following areas:
  • Imaging with Dynamic Workflow
  • Custom LOS System
  • Web Portal Services
  • Order Vendor Services
  • 1003 Processing
  • Good Faith Estimates
  • U/W Conditions Review
  • File Audit & QA
  • Closing Doc Prep
  • HUD-1 Review
  • Funding & Final Verification
  • Wiring Instructions and Condition Review
  • MERS Registration (Automatic)
  • Title Recording Confirmation
  • Trailing Documents Tracking
  • Documents Retrieval
  • Data Integrity Audit
  • HMDA Audit
  • Pre-shipping QC
  • Defect Tracking of Files
  • Defect Removal & Purchase
  • Clearance
  • Re-purchasing processing
  • Stacking Order (FHA/VA)

End-to-End Servicing

Loan set-up
Electronic loan file set-up solutions include file preparation, credit and fraud check ordering, compliance verification and underwriting preparation  

Loan underwriting
Underwriting solutions are usually conducted on shore, as they are closely coordinated with client activities. Quatrro's underwriting team receives ongoing training to ensure thorough understanding and application of investor and lender underwriting guidelines. Every underwriter goes through periodic assessments and certification process. Clients retain the final underwriting decision.

Document preparation
Document preparation includes file prescreening and data integrity checks to ensure a loan is eligible for final docs. As part of this service Quatrro can order flood certs and insurance.  Quatrro can also run Section 32 (high cost) calculations in accordance with federal and state guidelines.

Trailing documents
Through its on-shore processing facility, Quatrro collects original signatures, recorded mortgages and deeds of trust, and, together with the title insurance policy, ships them to the appropriate investor. Quatrro can also reconcile investor lock with purchase advice.

HMDA audit
Solutions include analysis and reporting of HMDA data to ensure compliance.

Quality control and shipping
Loan quality control is assured through Quatrro's Six Sigma methodologies. Trained processors follow checklists, strict operating procedures and audit guidelines to ensure accuracy and file completeness. In addition, we can perform random file audits as required by the investor.

Loan boarding audit
Quatrro's loan boarding audits reduce risk and assure compliance with investor guidelines by verifying information and validating that all required documents are in the loan file early in the process.

Payoff processing
At our on-shore processing center, Quatrro  handles inquiries regarding loan pay-off amounts, and reconciles  to the pay-off date.

Loss mitigation
Quatrro's solutions include payment tracking, collections and skip-tracing.